Enhancing Patient Experience: PAM Health Explores The Human Touch In Acute Care Facilities

The delivery of healthcare is as much about the medical treatment as it is about the quality of the patient experience. In acute care settings, Anthony Misitano of PAM Health explains that this is where patients often face severe health issues requiring immediate attention. In this area, the human touch can significantly impact the healing process. This article will explore how acute care facilities can enhance the patient experience.

PAM Health Explores The Human Touch In Acute Care Facilities
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The Importance Of Patient-Centered Care

Patient-centered care is a transformative approach that puts the patient at the forefront of healthcare. Recognizing and addressing their unique needs, preferences, and values goes beyond treating just the disease. This holistic approach considers the individual’s physical, emotional, and psychological well-being, resulting in more significant and lasting health improvements. Moreover, it fosters a deeper connection between healthcare providers and patients, increasing satisfaction and trust. Ultimately, patient-centered care creates a more compassionate and fulfilling healthcare experience for all involved.

Empathy: A Vital Component

PAM Health says empathy sits at the heart of the human touch in healthcare. It involves understanding the patient’s emotions and perspectives and communicating this understanding to the patient. When healthcare workers show empathy, it helps build trust, reduces patient anxiety, and fosters a more substantial therapeutic relationship.

Empathy can be displayed by simply sitting at a patient’s bedside to discuss their concerns without the barrier of a computer screen, holding a hand during a difficult procedure, or ensuring privacy and dignity during care. It’s these small gestures that contribute to a positive patient experience.

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Improved Communication

Communicating effectively with patients is an essential element of enhancing their experience. It’s not just about the information shared but how it is conveyed. Healthcare providers should be clear, concise, sensitive, and respectful when discussing patients’ conditions, treatment options, and prognoses.
Taking the time to answer questions and clarify information shows that the medical staff values the patient’s involvement in their care. Likewise, encouraging discussions about patients’ goals and expectations can help align their care with their desires.

Healthcare Environment

An environment of healing extends beyond the medical procedures and includes the physical space where care is delivered. Anthony Misitano of PAM Health explains that facilities can help enhance the patient experience by ensuring clean, comfortable, and private spaces. Even decor elements, such as soothing colors, artwork, and natural light, can subtly affect a patient’s mood.

The design of acute care facilities that promote safety, functionality, and comfort supports patient recovery and improves the work environment for staff, allowing for more efficient and effective care delivery.

Integrating Technology With A Personal Touch

Advancements in healthcare technology are revolutionizing the acute care landscape. Electronic health records, telehealth services, and diagnostic tools are all vital for efficient and effective care. However, technology must be integrated to support, rather than replace, the human touch. For instance, bedside tablets can be used for entertainment and education, providing patients with information about their conditions and what to expect during their stay. These technologies should enhance the patient-provider interaction, not diminish it.

Training Staff In Patient-Centric Approaches

Staff should receive ongoing clinical skills and communication training, empathy, and other soft skills critical to patient care. Workshops, role-playing exercises, and mentoring programs can help foster a culture that values the patient experience. By empowering all staff members with these skills, they can collectively contribute to a patient-centered environment.

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Involving Family In The Care Journey

Family members play a crucial role in the acute care patient experience. They provide emotional support, help decision-making, and often advocate for the patient. Facilities can enhance the patient experience by facilitating family involvement whenever possible. This might mean offering flexible visiting hours or including family in care planning discussions.

Monitoring And Acting On Feedback

Soliciting and analyzing patient feedback can provide acute care facilities with insights into how they can improve the patient experience. Surveys, feedback forms, and follow-up calls gather information about a patient’s stay and what could be improved. Transparently acting on this feedback and making necessary changes demonstrates to patients that their experiences and opinions are valued.

Recognizing And Addressing Patients As Individuals

Every patient is unique, with individual needs and preferences. Recognizing and addressing this fact in care plans is part of enhancing the patient experience. This could involve acknowledging special dietary requirements, providing language translation services, or simply remembering personal details like patients’ names and the names of their family members.


The human touch is crucial to the patient experience in acute care facilities. It involves empathy, effective communication, a soothing environment, technology integration, skilled staff, family involvement, and individualized care. By focusing on these areas, acute care facilities can play a significant role in the healing of their patients and their comfort and overall satisfaction with the healthcare they receive.

Healthcare is not merely about managing diseases; it’s about attending to patients’ personal and emotional needs. Even amid the fast-paced and often technology-driven environment of acute care, a simple human touch can make all the difference, proving that warmth and compassion are just as important in healthcare as the medicines and treatments prescribed.

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